Privacy Policy

This Privacy Policy explains how ENERGY GROUP collects, uses, stores and protects personal information submitted through the website energy-group.tech.

By using this website or submitting information through its contact forms, you acknowledge that you have read this Privacy Policy.

1. Website Operator

The website energy-group.tech is operated by ENERGY GROUP.

For questions concerning this Privacy Policy, the processing of personal data or the exercise of your data protection rights, please contact ENERGY GROUP through the contact form available on the website.

2. Information We Collect

We may collect the following information when you use the website or contact us:

  • name and surname;
  • company name and position;
  • telephone number;
  • email address;
  • country or region;
  • information about the equipment or spare parts you require;
  • technical specifications, drawings, photographs and other files submitted with an enquiry;
  • the content of messages sent to us;
  • IP address, browser type, device type and basic technical information;
  • information collected through cookies and similar technologies.

Please do not submit confidential, sensitive or third-party personal data unless it is necessary for your enquiry and you are authorised to provide it.

3. How We Collect Information

We may collect information:

  • directly from you when you complete a form or contact us;
  • when you submit a request for quotation or technical documentation;
  • automatically when you visit the website;
  • through service providers that support the operation, hosting, security and analytics of the website.

4. Purposes of Processing

We may use personal information to:

  • respond to enquiries and requests for quotations;
  • identify and select suitable equipment, spare parts and alternatives;
  • prepare technical and commercial proposals;
  • communicate regarding potential or existing business relationships;
  • process orders and fulfil contractual obligations;
  • provide technical and after-sales support;
  • improve the functionality, security and performance of the website;
  • prevent fraud, misuse and security incidents;
  • comply with legal, accounting and regulatory obligations.

5. Legal Bases for Processing

Where applicable, we process personal data on one or more of the following bases:

  • your consent;
  • the need to take steps at your request before entering into a contract;
  • the performance of a contract;
  • compliance with a legal obligation;
  • our legitimate interest in responding to business enquiries, protecting the website and developing our services.

You may withdraw your consent at any time where processing is based on consent. Withdrawal does not affect processing carried out before consent was withdrawn.

6. Cookies and Analytics

The website may use cookies and similar technologies to:

  • ensure the correct operation of the website;
  • remember user preferences;
  • maintain website security;
  • understand how visitors use the website;
  • improve website content and performance.

Where required by applicable law, non-essential cookies will only be used after receiving your consent. You may control or delete cookies through your browser settings.

7. Disclosure of Information

We may share personal information with:

  • website hosting and technical support providers;
  • email and communication service providers;
  • analytics and security providers;
  • logistics, engineering or commercial partners where necessary to respond to an enquiry or fulfil an order;
  • professional advisers, auditors and legal representatives;
  • government or regulatory authorities where disclosure is required by law.

We do not sell personal information.

Service providers may only use personal information for the purposes for which it was provided and must take appropriate measures to protect it.

8. International Data Transfers

Some service providers or business partners may be located outside your country or outside the European Economic Area.

Where required, international transfers will be carried out using appropriate legal safeguards, such as adequacy decisions, standard contractual clauses or other mechanisms permitted by applicable data protection law.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

Business enquiries may generally be retained for the duration of our communication and for a reasonable period afterwards. Information connected with contracts, orders, invoices and legal obligations may be retained for longer periods where required by law.

10. Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

However, no method of transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

11. Your Rights

Depending on your location and applicable law, you may have the right to:

  • receive information about how your data is processed;
  • request access to your personal data;
  • request correction of inaccurate or incomplete data;
  • request deletion of your data;
  • request restriction of processing;
  • object to certain processing;
  • receive your data in a portable format;
  • withdraw consent;
  • lodge a complaint with a competent data protection authority.

To exercise your rights, contact ENERGY GROUP through the contact details or contact form available at energy-group.tech.

We may request reasonable information to verify your identity before responding.

12. Third-Party Links

The website may contain links to third-party websites. ENERGY GROUP does not control and is not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of each third-party website you visit.

13. Children’s Privacy

The website is intended for business and professional users and is not directed at children. We do not knowingly collect personal data from children.

14. Changes to This Policy

ENERGY GROUP may update this Privacy Policy when necessary. The updated version will be published on energy-group.tech with a revised “Last updated” date.

Continued use of the website after publication of an updated Policy constitutes acknowledgement of the revised terms.